FAQs

Where are your products made?

Our kitchen textiles and table linens are hand printed by Pamela Haining in micro batches in her home studio in East Lothian, U.K.

Can your products be washed?

All textiles can be machine washed, we recommend machine washing at 30c using a mild detergent to preserve the print. Washing at a higher temperature may affect the longevity of the design and cause it to fade.

We also recommend not using fabric conditioner with your hand printed kitchen linens. Fabric conditioner affects the absorbency of textiles such as our cotton tea towels, as it applies a film to the fabric.

Iron on the reverse of the print whilst still damp. Do not bleach. Do not tumble dry. Do not dry clean.

What fabrics do you use for your tea towels and other textiles?

We are very proud to work with a highly ethical supplier to use only sustainable organic cotton fabric. The fabric is handwoven on small looms in small, artisanal, batches in southern India by a family run group of weavers. Our tea towels and napkins are sewn by a Women’s Cooperative from the same area.

Are your products handmade?

From start to finish, every element of our kitchen textiles and table linens are handmade. The fabrics we use are handwoven and crafted in small batches, they are not factory produced and may occasional have small imperfections, which we see as individuality rather than flaws. Pamela Haining hand prints her own designs onto the finished fabrics in her home studio, without a press, preferring this method over digital printing to give each item its own identity and uniqueness.

Is the ink you use on your products safe?

Yes! We use water based inks that do not contain PVC or phthalates. These inks do not contain ozone-depleting chemicals such as CFCs and HCFCs, aromatic hydrocarbons or any volatile solvents. They don’t contain lead, heavy metals or any toxic chemicals whatsoever.

Do you collaborate and work on commissions?

Yes, please get in touch if you’d like to work on something together.

Where are you based?

Pamela works from her home studio in East Lothian, Scotland. Unfortunately studio/shop visits are not possible at this time. Please visit our online shop for all products or get in touch if you have any questions.

How much is delivery?

Standard UK Delivery (2-3 days) - £2.95

Priority UK Delivery (next day) - £4.95 

Overseas Delivery (5-7 days) - £9.95

*We offer FREE UK delivery on all orders over £40*

For full delivery information please read our delivery T&Cs page  

How long will my order take to arrive?

If the kitchen textile or table linen product you ordered is in stock, it will be dispatched within 2 days of ordering, using the delivery method selected at checkout. Once your order has been dispatched you will get a confirmation email confirming your order is on its way.

If the item you want to purchase is not in stock it can be made to order. You will be notified if this is the case. All our products are hand printed from our East Lothian studio and will take 5 days from printing to ship. You will get a confirmation order once your order has been dispatched.

If you need an item more quickly we will be happy to get something out to you sooner, please contact us to check our stock levels.

For overseas deliveries these should arrive in 7-10 days but please allow up to 4 weeks for delivery of your item as often items may get stuck in customs and we appreciate your patience. 

My item is a gift, do you offer a gift wrapping service?

Yes! If you would like your order gift wrapped please specify this when placing your order. We will box your item in a gift presentation box complete with gift message.

Do you offer exchanges or refunds?

As our kitchen textiles are handmade all sales are final, we do not refund items but will gladly exchange an item for you if it is returned in it's original condition within 14 days from purchase. We are unable to cover any postage costs or accept any responsibility if the item is lost in the post. If you would like to arrange an exchange please contact us before you send any items back to us.